Our customers are committed to an ongoing cycle of improvement in regard to their systems, to optimising their processes and maximising profitability.
This cycle leads to an ongoing process of change within their organisation. Managing change is therefore an aspect which needs to be anticipated and integrated.
Based on 5 pillars:
- Impact analysis - The first stage of change management, this involves studying the roles and responsibilities of all stakeholders in the project, and to create a map of pros and cons in order to identify future objectives in the field as early as possible.
- Training plan - This stage improves the skills of all stakeholders affected by the project.
- Communications plan - This stage is designed to anticipate the messages which need to be disseminated to all those impacted by the project. The communications plan will cover internal and external messages required to anticipate and react to criticisms put forward by certain stakeholders.
- User support - In order to facilitate change, users are provided with support for a certain amount of time. This stage is essential in the adoption of new tools and methods.
- Change management - In order to measure the improved skills of users, indicators and milestones must be defined and tracked to measure the efficacy of the measures implemented in the change process.